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Frustrated with Leupold

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morgaj1 View Drop Down
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    Posted: February/06/2020 at 06:31
Until recently, I only hunted with a Redfield Illuminator.  After looking through some modern glass, I was blown away at how far optics have come.  After reading on here, I bought 2 new scopes - a Meopta Meopro with #4 reticle and a Leupold VX3i.  The view on both is light-years ahead of my old Redfield.  I went to mount the Leupold last night and straight out of the box, the reticle is not level.  Back to Leupold it will go.  I realize that all manufacturers have issues from time to time, but this is frustrating.  Is Leupold having quality issues, or did I just draw the unlucky card?
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RifleDude View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote RifleDude Quote  Post ReplyReply Direct Link To This Post Posted: February/06/2020 at 06:53
Canted reticles is actually not that uncommon with Leupold. I’ve seen several canted Leupold reticles. It seems it was much more common a decade or two ago than it is now. 
Ted


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supertool73 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote supertool73 Quote  Post ReplyReply Direct Link To This Post Posted: February/06/2020 at 09:20
Always frustrating when you get a product that has an issue.  Hopefully they will make it right.

I have had several in the last couple month.  A string of bad luck I guess

I built a 6.5 creed AR over the last few months.  The bolt had a problem and it appears toolcraft put a .308 firing pin in it instead of the 6.5 creed one. Which they fixed.  My Faxon barrel had a bad thread job and it had to go back.  The buffer tube I bought from AERO was out of spec and it had to go back. 

I also bought an Iota stock for a tikka rifle.  The inlet job was so bad I could not even get the bottom metal to fit to where I could put the bolts is.  There was so much slop in it around the bottom metal that there was an big gap all the way around.  Then it took them a month longer than promised to ship me a replacement because they had to retool their CNC machine with my bottom metal to fix it for future production.  Then when I got the stock back that didn't return my bottom metal bolts.  I bought the stock through Stockys and they overnighted me a set.   Frustrating few months for sure.
Lifetime warranty and excellent customer service don't mean a thing when your gun fails during a zombie attack.

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Rancid Coolaid View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Rancid Coolaid Quote  Post ReplyReply Direct Link To This Post Posted: February/06/2020 at 10:04
A Dremel fixes all problems thus far identified. Just say'in.
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cbm View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cbm Quote  Post ReplyReply Direct Link To This Post Posted: February/06/2020 at 10:12
My limited Customer service experience with Leupold was really good. I lost my turret caps on a handgun scope and they sent me some new ones , for free, within 2 weeks. I am sure they will get it straight but I am sure that is frustrating as well !
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morgaj1 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote morgaj1 Quote  Post ReplyReply Direct Link To This Post Posted: February/06/2020 at 20:34
I called this morning and they sent me a shipping label.  Hopefully, I'll have it back in a couple of weeks.  While I appreciate their friendly, responsive customer service, it's frustrating to be dealing with something that should have been caught in quality control.
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mike650 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote mike650 Quote  Post ReplyReply Direct Link To This Post Posted: February/06/2020 at 20:55
Their customer service is excellent, not to worry, they have quick turn around too. Be glad your dealing with Leupold and not a company with crappy CS.
.


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CJarvis View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote CJarvis Quote  Post ReplyReply Direct Link To This Post Posted: February/07/2020 at 00:09
Originally posted by mike650 mike650 wrote:

Their customer service is excellent, not to worry, they have quick turn around too. Be glad your dealing with Leupold and not a company with crappy CS.
.



This. I’ve sent a scope back twice. Once for damage caused in a fall (replaced at no charge) and once to have the power adj. ring inspected and re-lubricated  Excellent CS and quick turnaround both times.  
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