OpticsTalk by SWFA, Inc. Homepage SWFA     SampleList.com
Forum Home Forum Home > Firearms, Bows, and Ammunition > Firearms
  New Posts New Posts RSS Feed - T/C Icon Problem***UPDATE***#2
  FAQ FAQ  Forum Search   Events   Register Register  Login Login

Visit the SWFA.com site to check out our current specials.

T/C Icon Problem***UPDATE***#2

 Post Reply Post Reply
Author
Message
270XBolt View Drop Down
Optics Apprentice
Optics Apprentice
Avatar

Joined: March/30/2010
Status: Offline
Points: 57
Post Options Post Options   Thanks (0) Thanks(0)   Quote 270XBolt Quote  Post ReplyReply Direct Link To This Post Topic: T/C Icon Problem***UPDATE***#2
    Posted: August/27/2010 at 07:17

I picked the new replacement rifle up yesterday afternoon from the gun store.  Took it home and fired it to ensure it would extract cases.  Everything worked as normal.  Pretty happy with the service I received from TC/S&W.  A 23 day turnaround is not too bad, IMO.  Here are some tips I learned in dealing with them:

1.  Call at 8 am EST for the quickest service....one of the reps told me they only have 5 customer service people.
 
2.  Bug the crap out of them....I called everyday last week.
 
3.  The shipping and receiving department apparently works 4 ten hour days.....apparently they take fridays off.
 
Back to Top
SVT_Tactical View Drop Down
MODERATOR
MODERATOR
Avatar
Chief Sackscratch

Joined: December/17/2009
Location: NorthCackalacky
Status: Offline
Points: 31233
Post Options Post Options   Thanks (0) Thanks(0)   Quote SVT_Tactical Quote  Post ReplyReply Direct Link To This Post Posted: August/27/2010 at 07:23
Glad you have a gun back in your hands.  Thats not a bad service if you consider weekends and shipping days, 23 is a darn good number.
"Most folks are about as happy as they make their minds up to be" - Abraham Lincoln
Back to Top
bugsNbows View Drop Down
Optics God
Optics God
Avatar
bowsNbugs

Joined: March/10/2008
Location: North Georgia
Status: Offline
Points: 11200
Post Options Post Options   Thanks (0) Thanks(0)   Quote bugsNbows Quote  Post ReplyReply Direct Link To This Post Posted: August/27/2010 at 11:42
Hope the replacement is perfect. Good luck.
If we're not suppose to eat animals...how come they're made of meat?
               Anomymous
Back to Top
lucytuma View Drop Down
Optics Jedi Knight
Optics Jedi Knight
Avatar

Joined: November/25/2007
Location: Wisconsin
Status: Offline
Points: 5389
Post Options Post Options   Thanks (0) Thanks(0)   Quote lucytuma Quote  Post ReplyReply Direct Link To This Post Posted: August/27/2010 at 11:53
Sounds like a very reasonable experience with T/C, glad they made you whole.
"The democracy will cease to exist when you take away from those who are willing to work and give to those who would not." - Thomas Jefferson
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.01
Copyright ©2001-2018 Web Wiz Ltd.

This page was generated in 0.645 seconds.