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T/C Icon Problem***UPDATE***#2 |
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270XBolt
Optics Apprentice Joined: March/30/2010 Status: Offline Points: 57 |
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Posted: August/27/2010 at 07:17 |
I picked the new replacement rifle up yesterday afternoon from the gun store. Took it home and fired it to ensure it would extract cases. Everything worked as normal. Pretty happy with the service I received from TC/S&W. A 23 day turnaround is not too bad, IMO. Here are some tips I learned in dealing with them: 1. Call at 8 am EST for the quickest service....one of the reps told me they only have 5 customer service people.
2. Bug the crap out of them....I called everyday last week.
3. The shipping and receiving department apparently works 4 ten hour days.....apparently they take fridays off.
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SVT_Tactical
MODERATOR Chief Sackscratch Joined: December/17/2009 Location: NorthCackalacky Status: Offline Points: 31233 |
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Glad you have a gun back in your hands. Thats not a bad service if you consider weekends and shipping days, 23 is a darn good number.
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"Most folks are about as happy as they make their minds up to be" - Abraham Lincoln
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bugsNbows
Optics God bowsNbugs Joined: March/10/2008 Location: North Georgia Status: Offline Points: 11200 |
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Hope the replacement is perfect. Good luck.
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If we're not suppose to eat animals...how come they're made of meat?
Anomymous |
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lucytuma
Optics Jedi Knight Joined: November/25/2007 Location: Wisconsin Status: Offline Points: 5389 |
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Sounds like a very reasonable experience with T/C, glad they made you whole.
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