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SWFA Warranty |
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maximus7131
Optics GrassHopper Joined: December/29/2014 Location: United States Status: Offline Points: 3 |
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Posted: December/29/2014 at 18:36 |
I bought a used SWFA 10x42 hd off of sniper's hide about a week ago and when it arrived the elevation knob spun freely without any clicks. I tried tightening the hex head screw but found that the ribbed portion that makes provides the means for clicks inside the turret would just spin with the entire assembly. The seller refused to provide a refund so I called SWFA and was told to send it as it would be covered under warranty. My question is how long is the typical turnaround for warranty work for SWFA?
Thanks, Max
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SVT_Tactical
MODERATOR Chief Sackscratch Joined: December/17/2009 Location: NorthCackalacky Status: Offline Points: 31233 |
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if they have one in stock they will more than likely replace it with a new one..... They are A+ man. you'll be happy with them.
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"Most folks are about as happy as they make their minds up to be" - Abraham Lincoln
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Steelbenz
Optics Jedi Knight ROLL TIDE ROLL Joined: January/03/2006 Location: Heart of Dixie Status: Offline Points: 5153 |
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Welcome to the OT. Who was the seller? did they at least tell you the turret knob had a problem? If not classify them as a peckerwood and go on. I am not with SWFA so I really can't speak for the turn around time but Chris and SWFA are great folks that stand behind their products above and beyond in most cases. Good to hear they haven't changed any.
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"Don't argue with a fool! From a distance you can't really tell who's who!"
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Steelbenz
Optics Jedi Knight ROLL TIDE ROLL Joined: January/03/2006 Location: Heart of Dixie Status: Offline Points: 5153 |
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Dang Graham, lighten fingers beat me to it.
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"Don't argue with a fool! From a distance you can't really tell who's who!"
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maximus7131
Optics GrassHopper Joined: December/29/2014 Location: United States Status: Offline Points: 3 |
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Great to hear, I've heard nothing but great things about them which was one of the major selling points for me. Correction I bought it on AR15.com, the seller said he was unaware of the problem but the appropriate actions have been taken concerning that. I am fully confident that I will be taken care of, was just curious as to the wait time as I am more than anxious to get this rifle out to my parents farm and put it through its paces. Thank you for the feedback
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shootindoc
Optics GrassHopper Joined: February/28/2015 Status: Offline Points: 1 |
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So I just wanted to post my experience somewhere regarding the SWFA warranty and this looked like a good place.
I currently own 3 ss fixed scopes and have never had a problem. I recently bought a 5-20 HD used from snipers hide. It was advertised in perfect shape but ended up having a subtle blemish on the reticle. I contacted SWFA customer service and they said to send it back. 3 days later I called to see how it was going and they informed me there was a defect on the reticle coat. I asked how much or what would be needed to fix it and the reply was a BRAND NEW one was being sent out. It arrived two days later. That is the best warranty and customer service I have ever seen from any company. I will continue to only own SWFA scopes. |
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bugsNbows
Optics God bowsNbugs Joined: March/10/2008 Location: North Georgia Status: Offline Points: 11201 |
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B I N G O!!!
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If we're not suppose to eat animals...how come they're made of meat?
Anomymous |
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Stephanie
Optics GrassHopper Optics Goddess Joined: February/13/2004 Location: Native Texan Status: Offline Points: 1502 |
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