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Sightron Scope Warranty Warning.

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McCraggen View Drop Down
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    Posted: February/27/2019 at 17:39
G'day from the land of oz!

Cautionary tale here gents, So a couple of years ago I purchased a sightron s2 4-16x42 scope. It was mounted on a 17HMR rifle carefully. The scope was always a tad sticky on the mag ring but nothing that made me too suspect.

Well over the next couple of years the binding increased gradually to the point where it wouldn't allow me to go to the minimum mag at all. I was convinced by a mate to send it back because this shouldn't be happening. Also the rifle was never dropped or dinged in any way that made me suspicious of damage.

So off it goes back to sightron through my supplier, Just for me to receive that the scope is bent 1/4 inch out of spec and it cannot be repaired and as the scope is no longer made cannot be replaced.

The offer I received was for a STAC scope at a slightly discounted rate (wholesale price most likely) but this scope is 30mm and my rifle has 1 inch rings.

Further emails have basically seen them dust their hands of me.

My suggestion for folks thinking of a sightron is I suggest you find another company with a more flexible and understand warranty.

Seeya!
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koshkin View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote koshkin Quote  Post ReplyReply Direct Link To This Post Posted: February/27/2019 at 18:05
So, what would you like Sightron to do? Design a new scope just for you so that you would not have to buy new rings?

Also, how did you manage to bend it?

Ilya


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McCraggen View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote McCraggen Quote  Post ReplyReply Direct Link To This Post Posted: February/27/2019 at 18:10
Refund?

Scope was never dropped or otherwise knocked apart from getting it in and out of a gun bag!
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SVT_Tactical Quote  Post ReplyReply Direct Link To This Post Posted: February/27/2019 at 19:37
I'm sure they offered a no cost replacement (if not I'd call and explain to them directly the mess up) and an upgrade option, which sounds like you opted for..... I'm assuming all communication was via the supplier and not directly with sightron????
"Most folks are about as happy as they make their minds up to be" - Abraham Lincoln
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SVT_Tactical Quote  Post ReplyReply Direct Link To This Post Posted: February/27/2019 at 19:39
I dealt with them directly on a scope and they bent over backwards to make sure I was happy
"Most folks are about as happy as they make their minds up to be" - Abraham Lincoln
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McCraggen View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote McCraggen Quote  Post ReplyReply Direct Link To This Post Posted: February/27/2019 at 20:18
I just found out warranty not covered outside USA, I just have had mates who had similar things issued a new scope no questions asked. My mistake in thinking all companies operated in a similar fashion.
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Rancid Coolaid View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Rancid Coolaid Quote  Post ReplyReply Direct Link To This Post Posted: February/27/2019 at 20:20
These cases are tough to call.

Having:
1. Not examined the scope.
2. Only heard the one side.

It's kinda tough to draw any manner of informed conclusion.
If I were a betting man, I'd guess there are also points 3,4,and 5; but we have not been given those points.

So, I'll weigh this and carry on.

Edited by Rancid Coolaid - February/28/2019 at 08:41
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koshkin View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote koshkin Quote  Post ReplyReply Direct Link To This Post Posted: February/27/2019 at 20:34
I assume that Australian (I assume) warranty has something to do with the importer, but in the US their warranty service track record is excellent.

Either way, quarter of an inch bent sounds like a fair bit.  Are you sure you did not drop it at some point?  I have Sightron SII 3-9x42 that I have had for about fifteen years.  I've done some unpleasant things to it, but it is nowhere near being bent.

ILya
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Post Options Post Options   Thanks (0) Thanks(0)   Quote McCraggen Quote  Post ReplyReply Direct Link To This Post Posted: February/27/2019 at 21:01
Honestly if I had dropped the rifle I would have remembered. Im always cautious of knocks and such coz I like my zero to be spot on. Im quite particular in this regard.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote DWilly Quote  Post ReplyReply Direct Link To This Post Posted: February/27/2019 at 21:51
Do you have a teenager in the house? i came home and his bedroom window was busted out but he didn't know anything about it! lol
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Rancid Coolaid Quote  Post ReplyReply Direct Link To This Post Posted: February/28/2019 at 08:43
How the bend took place isn't particularly relevant now, just that the scope is bent - or am I missing something?

Or is the story that the scope was always bent and worked for years, and now is still bent and doesn't work?

Is there a picture of said scope?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote supertool73 Quote  Post ReplyReply Direct Link To This Post Posted: February/28/2019 at 09:27

LimitedInternationalWarranty

Sightron International Warranty

 

 

 

The Sightron "Limited Lifetime International Warranty" covers all products sold outside the 50 states of the United States. "See Exclusions Below"

 

This warranty does not cover damage that occurs in shipment or failures that result from accidents, misuse, abuse, unauthorized alterations, theft, modifications or acts of God.

 

Should your Sightron product ever fail due to workmanship or materials simply return it to the Sightron Distributor from the Country it was purchased along with a copy of the sales receipt and we will repair or replace it our option.

 

Due to the changing requirements by the U.S. Department of Commerce it is important to let your Distributor return your scope for repair as they are aware of the proper importation and exportation regulations for your Country.

 

Scopes sent directly to Sightron U.S.A will not be accepted unless a prior RMA is authorized.

 

Sightron Warranty Exclusions:

Sightron Electronic Components Warranty - Two Years

Sightron ESD Warranty - Two Years

Sightron GPS Warranty - One Year

Lifetime warranty and excellent customer service don't mean a thing when your gun fails during a zombie attack.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote supertool73 Quote  Post ReplyReply Direct Link To This Post Posted: February/28/2019 at 09:30
Both the in USA and out of USA say the same thing. 

But based on the wording, I can see how a scope being suddenly bent 1/4" a few years after being bought and used they might think hmmm. 

But either way, to bad.

You sure your rings weren't somehow crazily out of alignment or even different heights?
Lifetime warranty and excellent customer service don't mean a thing when your gun fails during a zombie attack.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Sparky Quote  Post ReplyReply Direct Link To This Post Posted: February/28/2019 at 11:25
Originally posted by McCraggen McCraggen wrote:

So off it goes back to sightron through my supplier, Just for me to receive that the scope is bent 1/4 inch out of spec and it cannot be repaired and as the scope is no longer made cannot be replaced.

So you are saying it wasn't bent when you dropped it off at the supplier. I would talk to the supplier and ask them what happened to it after it left your hands. Could  have been damaged when the supplier had it or during shipping. And ask Sightron if the package was damaged when they received it. Sightron would then probably assume it was you if they received a bent scope.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Lockjaw Quote  Post ReplyReply Direct Link To This Post Posted: February/28/2019 at 14:36
Originally posted by Sparky Sparky wrote:

Originally posted by McCraggen McCraggen wrote:

So off it goes back to sightron through my supplier, Just for me to receive that the scope is bent 1/4 inch out of spec and it cannot be repaired and as the scope is no longer made cannot be replaced.

So you are saying it wasn't bent when you dropped it off at the supplier. I would talk to the supplier and ask them what happened to it after it left your hands. Could  have been damaged when the supplier had it or during shipping. And ask Sightron if the package was damaged when they received it. Sightron would then probably assume it was you if they received a bent scope.

YES, because the USPS dropped a package of mine with a turbocharger in it and it bent the compressor housing, requiring me to have the turbo, which was just rebuilt, rebuilt again. 


I don't know about you, but when Minox offered to replace my 1 inch scope under warranty for a 30mm, I jumped on that like a rat on cheese. 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote McCraggen Quote  Post ReplyReply Direct Link To This Post Posted: March/03/2019 at 23:38
To be fair its my own fault for not reading the warranty, i dont have a leg to stand on, though i cant see how this scope was bent that much but i shall have to use this as a learning experience and choose companies with more comprehensive customer support in future.
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