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Nikon D810 " ERR " Code

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Skylar McMahon View Drop Down
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    Posted: May/23/2019 at 09:32
I had a big dance studio shoot last Saturday and while shooting portraits, I noticed while checking the after shot while checking focus on the eyes, half the image was blacked out, I I begin to shoot another shot I see "ERR" in the view finder. 


I called Nikon and their suggestion was to send it in and they will investigate the error and return it to me in roughly three to four weeks. And that is fine, but I have a portrait session tonight, Recital tomorrow, Sports portraits on Saturday morning and Wedding on Saturday night. Needless to say, that is an issue and I will end up running my D7000 back up and renting another Full frame until the repairs are complete. 

Anyone else encounter this? Before I send it in, I was curious, perhaps it something I could fix on my own. 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote RifleDude Quote  Post ReplyReply Direct Link To This Post Posted: May/23/2019 at 10:27
I've never experienced that, but it sounds like it could simply be a card reading error and your card could be corrupted. Have you tried inserting a new card in your camera and see if that fixes the problem? 
Ted


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Post Options Post Options   Thanks (0) Thanks(0)   Quote RifleDude Quote  Post ReplyReply Direct Link To This Post Posted: May/23/2019 at 10:31
I did a quick search, and this is what Nikon says. That message is sometimes caused by a communication problem between your lens and body, such as if you have dirty contacts. Here is Nikon's troubleshooting recommendations:

If an "Err" message is displayed on a camera's control panel and viewfinder display, this generally indicates that the cameras internal performance monitor has detected a problem. This message can indicate either a temporary or serviceable camera problem. If the camera displays "Err" then please check the following before returning it for service.

1. Use a Nikon approved memory card to ensure compatibility with the camera.

2. Remove the lens to clean the connection pins both on the lens and in the camera throat to which they connect. Clean the contacts with a dry lint free cloth (eg. a microfiber lens cleaning cloth). Dirty contacts can sometimes be the cause if the problem is intermittent. 

3. Removing and then re-attaching the lens may solve a temporary lens/body communication issue. If this doesn't work try using another lens, if the camera then works this would indicate the original lens is causing the error. 

4. Removing then re-inserting the battery may solve a temporary electrical problem. 

5. If you have a DSLR camera, remove the lens from the camera and check the lenses connection pins and the Aperture control lever on the inside of the camera to ensure there is no damage.  If the Aperture control lever is bent or damaged this may lead to the 'err' message being displayed.  If the lever is damaged please return the camera to an Authorised Nikon Service Centre.  For further details of where to find and inspect the Aperture control lever please click here.

If the error is still displayed then your camera will probably need to be returned to your local Authorised Nikon Service Centre. If you prefer to discuss with a support agent first then contact us.

Ted


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Post Options Post Options   Thanks (0) Thanks(0)   Quote Skylar McMahon Quote  Post ReplyReply Direct Link To This Post Posted: May/23/2019 at 10:32
Originally posted by RifleDude RifleDude wrote:

I've never experienced that, but it sounds like it could simply be a card reading error and your card could be corrupted. Have you tried inserting a new card in your camera and see if that fixes the problem? 

That was my first thought. I had spares in my case and tried a new card. Same error. 
Googling it, there were a number of suggestions. 
  • Format the card
  • Update camera's firmware
  • ect...
Sadly none of these solutions resolved my problem. 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Skylar McMahon Quote  Post ReplyReply Direct Link To This Post Posted: May/23/2019 at 10:33
Jokingly, I told Lovie, it's time to upgrade. 
I'll take two Nikon D850's please. 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote RifleDude Quote  Post ReplyReply Direct Link To This Post Posted: May/23/2019 at 10:34
Did you try cleaning the lens contacts and/or testing a different lens yet per Nikon's troubleshooting suggestions above?
Ted


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Post Options Post Options   Thanks (0) Thanks(0)   Quote Skylar McMahon Quote  Post ReplyReply Direct Link To This Post Posted: May/23/2019 at 10:36
Yes sir. Same error. 

I didn't use alcohol. I was fearful of doing that. 
I may have to and just see if that works. 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Skylar McMahon Quote  Post ReplyReply Direct Link To This Post Posted: May/23/2019 at 10:37
Originally posted by RifleDude RifleDude wrote:

I did a quick search, and this is what Nikon says. That message is sometimes caused by a communication problem between your lens and body, such as if you have dirty contacts. Here is Nikon's troubleshooting recommendations:

If an "Err" message is displayed on a camera's control panel and viewfinder display, this generally indicates that the cameras internal performance monitor has detected a problem. This message can indicate either a temporary or serviceable camera problem. If the camera displays "Err" then please check the following before returning it for service.

1. Use a Nikon approved memory card to ensure compatibility with the camera.

2. Remove the lens to clean the connection pins both on the lens and in the camera throat to which they connect. Clean the contacts with a dry lint free cloth (eg. a microfiber lens cleaning cloth). Dirty contacts can sometimes be the cause if the problem is intermittent. 

3. Removing and then re-attaching the lens may solve a temporary lens/body communication issue. If this doesn't work try using another lens, if the camera then works this would indicate the original lens is causing the error. 

4. Removing then re-inserting the battery may solve a temporary electrical problem. 

5. If you have a DSLR camera, remove the lens from the camera and check the lenses connection pins and the Aperture control lever on the inside of the camera to ensure there is no damage.  If the Aperture control lever is bent or damaged this may lead to the 'err' message being displayed.  If the lever is damaged please return the camera to an Authorised Nikon Service Centre.  For further details of where to find and inspect the Aperture control lever please click here.

If the error is still displayed then your camera will probably need to be returned to your local Authorised Nikon Service Centre. If you prefer to discuss with a support agent first then contact us.


Great info there. Thank you. 

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Rancid Coolaid Quote  Post ReplyReply Direct Link To This Post Posted: May/23/2019 at 10:49
I had a Canon do the same thing a few years ago, was using a lens a generation older than the camera. The camera was giving commands to the lens faster than the lens could respond, thus throwing the code.

As said, I would try another lens, or try manual focus on that lens.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Skylar McMahon Quote  Post ReplyReply Direct Link To This Post Posted: May/23/2019 at 10:54
I'll try that. 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote koshkin Quote  Post ReplyReply Direct Link To This Post Posted: May/23/2019 at 17:40
Originally posted by Skylar McMahon Skylar McMahon wrote:

Jokingly, I told Lovie, it's time to upgrade. 
I'll take two Nikon D850's please. 

If you are locked into the Nikon ecosystem, get a Z7.  No need for microfocus adjustment for every lens.

ILya
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Skylar McMahon Quote  Post ReplyReply Direct Link To This Post Posted: May/24/2019 at 08:42
Cleaned the contact on the lens and it functions flawlessly on my D7000. 
However just for good measure I cleaned the contact on the body and put a different lens on and sadly the problem continues. 

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Rancid Coolaid Quote  Post ReplyReply Direct Link To This Post Posted: May/24/2019 at 08:56
It is officially broken.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Skylar McMahon Quote  Post ReplyReply Direct Link To This Post Posted: May/24/2019 at 09:09
Originally posted by koshkin koshkin wrote:

Originally posted by Skylar McMahon Skylar McMahon wrote:

Jokingly, I told Lovie, it's time to upgrade. 
I'll take two Nikon D850's please. 

If you are locked into the Nikon ecosystem, get a Z7.  No need for microfocus adjustment for every lens.

ILya

I'm not sold on the Z7. I think they still have a lot of ground to cover. 

If I do opt to go the mirrorless, I will go to a Sony Alpha with G mater lenses. 
 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Skylar McMahon Quote  Post ReplyReply Direct Link To This Post Posted: May/24/2019 at 09:12
Originally posted by Rancid Coolaid Rancid Coolaid wrote:

It is officially broken.
Yes sir, it is. 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote supertool73 Quote  Post ReplyReply Direct Link To This Post Posted: May/24/2019 at 09:15
Now you are going to want to buy two.  For the whole 2 is 1, and 1 is none thing.   Big Smile
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Kickboxer Quote  Post ReplyReply Direct Link To This Post Posted: May/24/2019 at 11:50
That pretty much means he should get 3... "third pays for all"...
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Skylar McMahon Quote  Post ReplyReply Direct Link To This Post Posted: May/24/2019 at 13:16
Originally posted by Kickboxer Kickboxer wrote:

That pretty much means he should get 3... "third pays for all"...

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Post Options Post Options   Thanks (0) Thanks(0)   Quote supertool73 Quote  Post ReplyReply Direct Link To This Post Posted: May/24/2019 at 14:25
buy you a nice mirror-less for backup.  My wife has a nice Nikon and then bought a panasonic mirrorless.  The mirrorless can take some really nice images. 
Lifetime warranty and excellent customer service don't mean a thing when your gun fails during a zombie attack.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Skylar McMahon Quote  Post ReplyReply Direct Link To This Post Posted: May/24/2019 at 15:54
Originally posted by supertool73 supertool73 wrote:

buy you a nice mirror-less for backup.  My wife has a nice Nikon and then bought a panasonic mirrorless.  The mirrorless can take some really nice images. 

How's she like the the Panasonic?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote supertool73 Quote  Post ReplyReply Direct Link To This Post Posted: May/24/2019 at 16:16
She loves it.  She uses it a lot more than her big D750.  She takes it with us on the road and Teryx all the time.  I bought her a 300mm lens for it for Christmas (ILya helped me out there).  It is so compact its just much easier to take with us. 
Lifetime warranty and excellent customer service don't mean a thing when your gun fails during a zombie attack.

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Sony A R 7 lll . Screw the rest get the best. It is only money anyway.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Skylar McMahon Quote  Post ReplyReply Direct Link To This Post Posted: September/09/2019 at 22:41
Well, after months of waiting and going back an forth with Nikon on the issue, a replacement body is en route. 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote RifleDude Quote  Post ReplyReply Direct Link To This Post Posted: September/10/2019 at 12:45
Good news!
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it is and I picked up a Nikkor 50mm F/1.8. On my crop sensor camera I'm getting amazing bokeh . I can't wait to see what the full frame is like!
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