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Ordering From The Samplelist

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/11/2018 at 21:16
Nixterdemus View Drop Down
Optics GrassHopper
Optics GrassHopper


Joined: October/05/2011
Status: Offline
Points: 30
I thought it had, but a recent e-mail from CS has me contemplating if the nightmare has reemerged. Out of the blue the plot thickens. I'm not going into any great detail until I hear from Skylar on this issue that cropped up. I thought after speaking in person we had full understanding and that may very well be the case. It could be a glitch via CS. This emotional rollercoaster is wearing me smooth out. As Freddy Krueger it refuses to die...
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/12/2018 at 06:47
mike650 View Drop Down
Optics God
Optics God
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Joined: May/14/2006
Location: West of Rockies
Status: Online
Points: 13464
From what I understand this was the first time SWFA had a week long sale after Black Friday.... they got slammed. Glad they took care of you, they always do.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/12/2018 at 07:42
supertool73 View Drop Down
Optics God
Optics God
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Superstool

Joined: January/03/2008
Location: Utah
Status: Offline
Points: 10916
Its hard to swallow when you feel things aren’t going your way. I have been a SWFA customer for years and have always been a happy customer even when issues have happened. They always do their best to correct and make things right.

The emails don’t always agree with what Skylar says. In my experience the system has functions it follows but word of the actual CS rep has been accurate.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/12/2018 at 10:50
Nixterdemus View Drop Down
Optics GrassHopper
Optics GrassHopper


Joined: October/05/2011
Status: Offline
Points: 30
As goes the old saying, 'It all comes out in the warsh'. I was looking for a wee bit more paperwork than the receipt, e-mailed to me late yesterday afternoon, provided which I received from someone else at CS not Skylar. 

As far as I'm concerned Skylar's word is good as gold. In the CS e-mail I detected what I perceived to be a gaffe. For some reason the paperwork I sought was packaged w/scope. At that time I could find nothing else to collaborate one way or the other. Naturally, by this time SWFA was closed. My mind racing wondering if it was destined to slip through me fingers.

Yet, as par for the course an e-mail to Skylar was promptly answered this morning and my potential issue addressed w/courtesy and professionalism. It's on the truck for delivery as we speak. My only worry now is whether warranty is offered as this model has been discontinued for several yrs. Not the glass or mechanics, but I'm not familiar w/rheostat service life.

Anywho, disaster averted, Grinch foiled und Merry X-mas; each and every one.

And a special thanks to Skylar, CS and the warehouse for taking care of me during a hectic time.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/13/2018 at 08:52
SVT_Tactical View Drop Down
TEAM SWFA - Admin
TEAM SWFA - Admin
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Chief Sackscratch

Joined: December/17/2009
Location: NorthCackalacky
Status: Offline
Points: 30151
 Glad it all worked out.  I know SWFA has grown leaps and bounds since the last time I was there personally but they are a small crew most of the time... normally they get some seasonal help so I imagine between training newbies, the longest sale they've ever done to the up-ticking economy to the great pricing, their orders probably hit a all time high.... certain orders inevitably will have issues but I can say with 100% certainty that SWFA makes it right. 
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