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Nikon D810 " ERR " Code

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Category: Photography
Forum Name: Cameras, Equipment and Settings
Forum Description: What it Takes to Make the Shot
URL: http://www.opticstalk.com/forum_posts.asp?TID=45682
Printed Date: October/23/2019 at 10:57
Software Version: Web Wiz Forums 12.01 - http://www.webwizforums.com


Topic: Nikon D810 " ERR " Code
Posted By: Skylar McMahon
Subject: Nikon D810 " ERR " Code
Date Posted: May/23/2019 at 09:32
I had a big dance studio shoot last Saturday and while shooting portraits, I noticed while checking the after shot while checking focus on the eyes, half the image was blacked out, I I begin to shoot another shot I see "ERR" in the view finder. 


I called Nikon and their suggestion was to send it in and they will investigate the error and return it to me in roughly three to four weeks. And that is fine, but I have a portrait session tonight, Recital tomorrow, Sports portraits on Saturday morning and Wedding on Saturday night. Needless to say, that is an issue and I will end up running my D7000 back up and renting another Full frame until the repairs are complete. 

Anyone else encounter this? Before I send it in, I was curious, perhaps it something I could fix on my own. 



Replies:
Posted By: RifleDude
Date Posted: May/23/2019 at 10:27
I've never experienced that, but it sounds like it could simply be a card reading error and your card could be corrupted. Have you tried inserting a new card in your camera and see if that fixes the problem? 

-------------
Ted


Money can't buy happiness... but it's much more comfortable to cry in a Porsche than on a bicycle.


Posted By: RifleDude
Date Posted: May/23/2019 at 10:31
I did a quick search, and this is what Nikon says. That message is sometimes caused by a communication problem between your lens and body, such as if you have dirty contacts. Here is Nikon's troubleshooting recommendations:

If an "Err" message is displayed on a camera's control panel and viewfinder display, this generally indicates that the cameras internal performance monitor has detected a problem. This message can indicate either a temporary or serviceable camera problem. If the camera displays "Err" then please check the following before returning it for service.

1. Use a Nikon approved memory card to ensure compatibility with the camera.

2. Remove the lens to clean the connection pins both on the lens and in the camera throat to which they connect. Clean the contacts with a dry lint free cloth (eg. a microfiber lens cleaning cloth). Dirty contacts can sometimes be the cause if the problem is intermittent. 

3. Removing and then re-attaching the lens may solve a temporary lens/body communication issue. If this doesn't work try using another lens, if the camera then works this would indicate the original lens is causing the error. 

4. Removing then re-inserting the battery may solve a temporary electrical problem. 

5. If you have a DSLR camera, remove the lens from the camera and check the lenses connection pins and the Aperture control lever on the inside of the camera to ensure there is no damage.  If the Aperture control lever is bent or damaged this may lead to the 'err' message being displayed.  If the lever is damaged please return the camera to an Authorised Nikon Service Centre.  For further details of where to find and inspect the Aperture control lever please  https://www.nikonimgsupport.com/eu/BV_article?lang=en_GB&articleNo=000004831 - click here .

If the error is still displayed then your camera will probably need to be returned to your local Authorised Nikon Service Centre. If you prefer to discuss with a support agent first then  https://www.nikonimgsupport.com/eu/BV_contact_information - contact us .



-------------
Ted


Money can't buy happiness... but it's much more comfortable to cry in a Porsche than on a bicycle.


Posted By: Skylar McMahon
Date Posted: May/23/2019 at 10:32
Originally posted by RifleDude RifleDude wrote:

I've never experienced that, but it sounds like it could simply be a card reading error and your card could be corrupted. Have you tried inserting a new card in your camera and see if that fixes the problem? 

That was my first thought. I had spares in my case and tried a new card. Same error. 
Googling it, there were a number of suggestions. 
  • Format the card
  • Update camera's firmware
  • ect...
Sadly none of these solutions resolved my problem. 


Posted By: Skylar McMahon
Date Posted: May/23/2019 at 10:33
Jokingly, I told Lovie, it's time to upgrade. 
I'll take two Nikon D850's please. 


Posted By: RifleDude
Date Posted: May/23/2019 at 10:34
Did you try cleaning the lens contacts and/or testing a different lens yet per Nikon's troubleshooting suggestions above?

-------------
Ted


Money can't buy happiness... but it's much more comfortable to cry in a Porsche than on a bicycle.


Posted By: Skylar McMahon
Date Posted: May/23/2019 at 10:36
Yes sir. Same error. 

I didn't use alcohol. I was fearful of doing that. 
I may have to and just see if that works. 


Posted By: Skylar McMahon
Date Posted: May/23/2019 at 10:37
Originally posted by RifleDude RifleDude wrote:

I did a quick search, and this is what Nikon says. That message is sometimes caused by a communication problem between your lens and body, such as if you have dirty contacts. Here is Nikon's troubleshooting recommendations:

If an "Err" message is displayed on a camera's control panel and viewfinder display, this generally indicates that the cameras internal performance monitor has detected a problem. This message can indicate either a temporary or serviceable camera problem. If the camera displays "Err" then please check the following before returning it for service.

1. Use a Nikon approved memory card to ensure compatibility with the camera.

2. Remove the lens to clean the connection pins both on the lens and in the camera throat to which they connect. Clean the contacts with a dry lint free cloth (eg. a microfiber lens cleaning cloth). Dirty contacts can sometimes be the cause if the problem is intermittent. 

3. Removing and then re-attaching the lens may solve a temporary lens/body communication issue. If this doesn't work try using another lens, if the camera then works this would indicate the original lens is causing the error. 

4. Removing then re-inserting the battery may solve a temporary electrical problem. 

5. If you have a DSLR camera, remove the lens from the camera and check the lenses connection pins and the Aperture control lever on the inside of the camera to ensure there is no damage.  If the Aperture control lever is bent or damaged this may lead to the 'err' message being displayed.  If the lever is damaged please return the camera to an Authorised Nikon Service Centre.  For further details of where to find and inspect the Aperture control lever please  https://www.nikonimgsupport.com/eu/BV_article?lang=en_GB&articleNo=000004831 - click here .

If the error is still displayed then your camera will probably need to be returned to your local Authorised Nikon Service Centre. If you prefer to discuss with a support agent first then  https://www.nikonimgsupport.com/eu/BV_contact_information - contact us .


Great info there. Thank you. 



Posted By: Rancid Coolaid
Date Posted: May/23/2019 at 10:49
I had a Canon do the same thing a few years ago, was using a lens a generation older than the camera. The camera was giving commands to the lens faster than the lens could respond, thus throwing the code.

As said, I would try another lens, or try manual focus on that lens.

-------------
Freedom is something you take.
Respect is something you earn.
Equality is something you whine about not being given.


Posted By: Skylar McMahon
Date Posted: May/23/2019 at 10:54
I'll try that. 


Posted By: koshkin
Date Posted: May/23/2019 at 17:40
Originally posted by Skylar McMahon Skylar McMahon wrote:

Jokingly, I told Lovie, it's time to upgrade. 
I'll take two Nikon D850's please. 

If you are locked into the Nikon ecosystem, get a Z7.  No need for microfocus adjustment for every lens.

ILya


-------------
http://www.opticsthoughts.com - www.opticsthoughts.com
http://fb.me/DarkLordOfOptics - Facebook
https://www.instagram.com/darklordofoptics/ - Instagram


Posted By: Skylar McMahon
Date Posted: May/24/2019 at 08:42
Cleaned the contact on the lens and it functions flawlessly on my D7000. 
However just for good measure I cleaned the contact on the body and put a different lens on and sadly the problem continues. 



Posted By: Rancid Coolaid
Date Posted: May/24/2019 at 08:56
It is officially broken.

-------------
Freedom is something you take.
Respect is something you earn.
Equality is something you whine about not being given.


Posted By: Skylar McMahon
Date Posted: May/24/2019 at 09:09
Originally posted by koshkin koshkin wrote:

Originally posted by Skylar McMahon Skylar McMahon wrote:

Jokingly, I told Lovie, it's time to upgrade. 
I'll take two Nikon D850's please. 

If you are locked into the Nikon ecosystem, get a Z7.  No need for microfocus adjustment for every lens.

ILya

I'm not sold on the Z7. I think they still have a lot of ground to cover. 

If I do opt to go the mirrorless, I will go to a Sony Alpha with G mater lenses. 
 


Posted By: Skylar McMahon
Date Posted: May/24/2019 at 09:12
Originally posted by Rancid Coolaid Rancid Coolaid wrote:

It is officially broken.
Yes sir, it is. 


Posted By: supertool73
Date Posted: May/24/2019 at 09:15
Now you are going to want to buy two.  For the whole 2 is 1, and 1 is none thing.   Big Smile


-------------
Lifetime warranty and excellent customer service don't mean a thing when your gun fails during a zombie attack.

"A Liberal is a person who will give away everything they don't own."


Posted By: Kickboxer
Date Posted: May/24/2019 at 11:50
That pretty much means he should get 3... "third pays for all"...

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Opinion,untempered by fact,is ignorance.

There are some who do not fear death... for they are more afraid of not really living


Posted By: Skylar McMahon
Date Posted: May/24/2019 at 13:16
Originally posted by Kickboxer Kickboxer wrote:

That pretty much means he should get 3... "third pays for all"...



Posted By: supertool73
Date Posted: May/24/2019 at 14:25
buy you a nice mirror-less for backup.  My wife has a nice Nikon and then bought a panasonic mirrorless.  The mirrorless can take some really nice images. 


-------------
Lifetime warranty and excellent customer service don't mean a thing when your gun fails during a zombie attack.

"A Liberal is a person who will give away everything they don't own."


Posted By: Skylar McMahon
Date Posted: May/24/2019 at 15:54
Originally posted by supertool73 supertool73 wrote:

buy you a nice mirror-less for backup.  My wife has a nice Nikon and then bought a panasonic mirrorless.  The mirrorless can take some really nice images. 

How's she like the the Panasonic?


Posted By: supertool73
Date Posted: May/24/2019 at 16:16
She loves it.  She uses it a lot more than her big D750.  She takes it with us on the road and Teryx all the time.  I bought her a 300mm lens for it for Christmas (ILya helped me out there).  It is so compact its just much easier to take with us. 


-------------
Lifetime warranty and excellent customer service don't mean a thing when your gun fails during a zombie attack.

"A Liberal is a person who will give away everything they don't own."


Posted By: 3_tens
Date Posted: August/22/2019 at 21:30
Sony A R 7 lll . Screw the rest get the best. It is only money anyway.


-------------
Folks ain't got a sense of humor no more. They don't laugh they just get sore.

Need to follow the rules. Just hard to determine which set of rules to follow
Now the rules have changed again.


Posted By: Skylar McMahon
Date Posted: September/09/2019 at 22:41
Well, after months of waiting and going back an forth with Nikon on the issue, a replacement body is en route. 


Posted By: RifleDude
Date Posted: September/10/2019 at 12:45
Good news!

-------------
Ted


Money can't buy happiness... but it's much more comfortable to cry in a Porsche than on a bicycle.


Posted By: Skylar McMahon
Date Posted: September/10/2019 at 12:49
it is and I picked up a Nikkor 50mm F/1.8. On my crop sensor camera I'm getting amazing bokeh . I can't wait to see what the full frame is like!


Posted By: Skylar McMahon
Date Posted: September/20/2019 at 21:56
UPS just dropped off the camera andOh the bokeh!!!







Posted By: RifleDude
Date Posted: September/21/2019 at 06:22
Very nice! Is that with your new 50/1.8 lens?

Always a good plan to get a good fast 50-ish prime. They usually are less expensive than other fast primes and are really useful.


-------------
Ted


Money can't buy happiness... but it's much more comfortable to cry in a Porsche than on a bicycle.


Posted By: Skylar McMahon
Date Posted: September/21/2019 at 09:09
Originally posted by RifleDude RifleDude wrote:

Very nice! Is that with your new 50/1.8 lens?

Always a good plan to get a good fast 50-ish prime. They usually are less expensive than other fast primes and are really useful.

Yes sir. I want an 85mm prime now.


Posted By: Urimaginaryfrnd
Date Posted: September/23/2019 at 00:33
Skylar when half the frame is blacked out the most likely fault is that it is not sync with the flash try altering the shutter speed or switching program mode to aperture priority.  I miss the fully manual cameras then I knew what I was going to get based on balancing the light sources and the shutter always triggered when I pressed the release.  I always had to carry two or three camera bodies.


-------------

"Always do the right thing, just because it is the right thing to do".
Bobby Paul Doherty
Texas Ranger


Posted By: Urimaginaryfrnd
Date Posted: September/23/2019 at 00:52
Regarding out of focus points of light note that the out of focus highlight takes on the shape of the maximum aperture of the lens. I used to take a  f2.8  135mm lens aperture wide open then place a black plastic mask with a heart shape cut out in front of the lens on a  UV filter so now the maximum shape of the aperture is heart shaped and every out of focus high light (Christmas Light, candle, street light) became heart shape while the rest of the image remained as you would expect it to normally be.

Also note when photographing glass objects the reflection of the shape of the light can also be altered for creative effect.  One can take a softbox place a black scrim in whatever shape they choose in front of the softbox now that is the shape of the light.  At Haloween it can be ghost shape, at Christmas it could be the shape of a Christmas tree or a cross. Could be a trademark etc.  The resulting image will have any glasses like a wine glass or wine bottle etc reflecting that shape in the resulting image.

One Commercial Image I made  used multiple light sources one of which was a light below the glass of beer shining up through a piece of glass covered with background paper and a hole cut out for the light to shine upward making the beer appear to glow while a softbox to the side was the main light and a reflector pannel from the other side.

Hope you find a use for these tidbits of information sometime.
Wes


-------------

"Always do the right thing, just because it is the right thing to do".
Bobby Paul Doherty
Texas Ranger



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