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T/C Icon Problem***UPDATE*** |
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270XBolt
Optics Apprentice Joined: March/30/2010 Status: Offline Points: 57 |
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Posted: August/20/2010 at 17:16 |
Some may have read the thread titled "T/C Icon Problem" from a few days back. Here is a little update: I called C/S everyday this week....LOL.....and was finally told today that my Icon will be replaced with a new one. The rifle is supposedly in the shipping department and scheduled to ship out this coming Monday. So far, my experience with T/C's customer service has been positive. I have not been on hold, waiting for "the next available agent" for more than five minutes. |
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stickbow46
Optics Master Extraordinaire Joined: January/07/2009 Location: Benton, Pa Status: Offline Points: 4678 |
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Thanks for the update,again please keep us informed.
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Pearls of Wisdom are Heard not Spoken
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tejas
Optics Journeyman Joined: March/08/2010 Location: Lone Star State Status: Offline Points: 575 |
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Thats good to know since I own an Icon as well as a Contender. Its also the reason I DONT own an FNAR.
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8shots
Optics Jedi Knight Lord Of The Flies Joined: March/14/2007 Location: South Africa Status: Offline Points: 6253 |
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Please let C/S tell us what the problem was??? They cannot leave us all hanging!!!!
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Urimaginaryfrnd
MODERATOR Resident Redneck Joined: June/20/2005 Location: Iowa Status: Offline Points: 14964 |
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TC has always been good on customer service trying to fix what is wrong but since they were bought by Smith & Wesson I have not had anything that needed to go back so this sounds like they want to keep their customers happy.
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"Always do the right thing, just because it is the right thing to do". Bobby Paul Doherty Texas Ranger |
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bugsNbows
Optics God bowsNbugs Joined: March/10/2008 Location: North Georgia Status: Offline Points: 11201 |
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Glad they are taking care of you.
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If we're not suppose to eat animals...how come they're made of meat?
Anomymous |
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