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T/C Icon Problem***UPDATE***

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270XBolt View Drop Down
Optics Apprentice
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Post Options Post Options   Thanks (0) Thanks(0)   Quote 270XBolt Quote  Post ReplyReply Direct Link To This Post Topic: T/C Icon Problem***UPDATE***
    Posted: August/20/2010 at 17:16

Some may have read the thread titled "T/C Icon Problem" from a few days back.  Here is a little update:  I called C/S everyday this week....LOL.....and was finally told today that my Icon will be replaced with a new one.  The rifle is supposedly in the shipping department and scheduled to ship out this coming Monday.  So far, my experience with T/C's customer service has been positive.  I have not been on hold, waiting for "the next available agent" for more than five minutes. 

 
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stickbow46 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote stickbow46 Quote  Post ReplyReply Direct Link To This Post Posted: August/20/2010 at 17:42
Thanks for the update,again please keep us informed.
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tejas View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tejas Quote  Post ReplyReply Direct Link To This Post Posted: August/23/2010 at 23:20
Thats good to know since I own an Icon as well as a Contender. Its also the reason I DONT own an FNAR.
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8shots View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote 8shots Quote  Post ReplyReply Direct Link To This Post Posted: August/24/2010 at 02:13
Please let C/S tell us what the problem was??? They cannot leave us all hanging!!!!
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Urimaginaryfrnd View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Urimaginaryfrnd Quote  Post ReplyReply Direct Link To This Post Posted: August/24/2010 at 08:13
TC has always been good on customer service trying to fix what is wrong but since they were bought by Smith & Wesson I have not had anything that needed to go back so this sounds like they want to keep their customers happy.

"Always do the right thing, just because it is the right thing to do".
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Post Options Post Options   Thanks (0) Thanks(0)   Quote bugsNbows Quote  Post ReplyReply Direct Link To This Post Posted: August/24/2010 at 10:30
Glad they are taking care of you. 
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