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Warranties compared for scope manufacturers

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: October/26/2010 at 22:43
tjtjwdad View Drop Down
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Originally posted by WestOfPecos WestOfPecos wrote:

Originally posted by tjtjwdad tjtjwdad wrote:

CS rep tells me that their lifetime warranty will become transferable. 

Jim -  great news! That would make a huge difference if they do.
Like you, I'd rather see it in writting though.  But, they would be foolish not to do it.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/21/2013 at 10:48
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This a great tool you put together, and it could be very useful in helping people make purchase decisions, since warranties are an important factor for many.
With that said, I did my own research as I am about to purchase a scope in the $2-3K range, and I had checked on the websites of the various ones I am looking at (US Optics, Zeiss, Hensoldt, Schmidt and Bender, Vortex, Premier Reticles and Leupold).   While many of them have decent warranties, and some may very well go even above and beyond their warranties, I only found one of those that actually have a lifetime warranty on everything, which was Vortex. I assume that they are trying to make a name for themselves and/or allay fears that some like me may have about them being sort of the new, less proven kid on the block. In any event, somebody really should emend the good work you started.
For example:
Leupold: limits electronic like illum reticles to 1 or 2 years, depending on scope, and has scope specific limitations on everything else;
Schmidt & Bender limits to 2 years, and only makes reference to it being for the original buyer;
Burris: has either a limited 1, 3 or 5 year, a limited to original owner "Lifetime" (which is kind of confusing) or a "Forever" transferable warantee, where which of those waranrries ou get depends on the scope or related item;
Zeiss and Hensold have a transferrable, limited warrantee which requires you to register within 60 days of purchase to get a 5 year no fault warantee that covers field damage and such.
Swarovski has limitations on any scope with an illuminated reticle, as the warranty for the whole scope reverts to the European warranty: 5 year labor, 10 years parts and materials:, and the illuminated reticle itself is covered for 2 years.

One of the factors that has me leaning towards the Vortex (specifically the Razor HD 5-20 mil/mil with 10 Mil/rev turrets) is that there are not only no time, parts or any other restictions, but that they include a fully transferrable, no-fault, no questions asked, no registration or proof of purchase required warranty where lifetime means forever (as it should) not just the lifetime of the original buyer. Also, they apply this to all scopes and related products, not just some. Unlike any other I have found, the specifically cover misuse, abuse and other things that can often happen given enough time. This actually worried me a bit at first, since I wondered if they were trying to compensate for an actual or perceived lack of quality or durability. I researched this, and it appears that their scopes are very well received by owners in terms of user satisfaction related to quality and lack of problems. Also, I have read from many owners online who did dumb, abusive, absent-minded or related things to damage or destroy their scopes, who got them replaced typically in less than a week (often 2 days from when Vortex received it). I also read about various accounts of people who lost things like the scope cover, the ARD or other things, who also got a free, fast replacement, which obviously goes above and beyond their warranty, or any other waranty I know of.

Like I said, I believe based on what I have heard and read that many of these other companies will go above and beyond what they explicitly state in their waranties, but I believe that people should be aware of how unique and amazing Vortex's warranty and service has been, since not only should they be rewarded for it, but maybe (just maybe) it will lead some of these other top scope makers do the same.

In any event, maybe like 7 star hotels, you need to add another star category for Vortex and its warranty.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/21/2013 at 11:48
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+1 on Vortex. They have one of the best in the business !
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/21/2013 at 11:50
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Originally posted by WestOfPecos WestOfPecos wrote:

Originally posted by SVT_Tactical SVT_Tactical wrote:

What about SWFA's SS warranty?  Chris doesn't really list one but everyone knows if something is wrong he replaces it.   nothing written down but Its a 10-star warranty in my eyes!  And I know i won't have to use it either.Big Grin

I could not find a written warranty, although I am sure there is one somewhere. But I would only publish a rating if it rates really high, it is their site after all:-) I know their service is really good.


I was wondering the same thing. 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/24/2013 at 12:43
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Anyone ever find anything on SWFA?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/24/2013 at 16:15
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Related to Super Sniper scopes from SWFA, it appears that they do not have any info related to their warranty posted on their site or elsewhere, so the only thing I could find is a scan somebody did of an SS waranty. I am not sure if it is the current SS Waranty being offerd, nor if it applies to all of their scopes, but what I found was that they offer a Limited, Lifetime warantee, which applies to any defects or problems with the scope. It does not define "lifetime" (I.e. scope's or the original purchaser), but often that means that it is the scope/company's lifetime, unless otherwise stated.   It does not cover field, incidental, usage/misuse or other such things that most others do not cover either (other than Vortex, who a rep at shot show this year said that they have gotten some in that "looked like they were used for hammers or something", which they replaced free of charge).

Maybe someone out there has an SS Scope and can verify this, and emend as necessary?

Anyway, it seems to be an average type of warranty from what I could scavenge, as they were the only company I have not been able to readily find their product warranties for online. It is possible that I may have missed it, but I did some fairly extensive searching.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/24/2013 at 23:13
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Super Sniper scopes are made to SWFA specs and they do stand behind the product.  I do not think that the warranty would cover if one dropped it down the side of a mountain like Vortex warranty would but if there is some defect in workmanship or some failure of the optic to work properly
SWFA Customer Service does a good job of addressing the problem. On some type repairs that can be made I believe they have an arrangement with Bushnell to do certain things. I know that they have replaced a couple with new scopes if there was truely something defective.  For the most part the SS scopes are very sturdy they were designed for military use and I have not had problems with any that I have owned.  I own several and would gladly buy more.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/25/2013 at 07:23
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After stumbling around the internet I did find a review link from super sniper.com. This link indicates as a "Current SWFA SS scopes have a lifetime warranty performed by Bushnell on our behalf". So I understand this as a "lifetime, not a limited lifetime".

http://swfa-ss.com/Reviews/9-2.htm
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/25/2013 at 10:06
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Saying so may be unnecessary, but...

This is a 3 year old thread, and the initial information was not entirely accurate 3 years ago - less so now.

The effort is commendable, but the result should not be used as a primary deciding point.

Carry on.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/03/2013 at 19:06
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For any Canadian's out there I can only warn you if you have a warranty issue with a Zeiss scope and you need to send it out be prepared to wait 3 months for its return. This was my experience. The scopes need to be sent to the US for repair but first needs to be sent to Gentec International in Markham, Ontario who will then send over the border. It probably dose not help that I live in norther British Columbia. I had the impression when i purchased the scope it was over the counter warranty but I was mistaken. Lucky my issue was just back specks that i could see through the scope so it didn't affect the functionality and i was able to put up with it and send it out with enough time to have it back for hunting season. 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/01/2013 at 14:51
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I'll try to update the original post over the next few weeks as I get time to do so.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/04/2013 at 10:09
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I found this post using Google search. Warranties are a factor for my purchases which is why I was searching. Well done.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/21/2013 at 10:07
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SWFA may have good customer service on the phone, but I have found they don't answer their emails.  I don't have time during their business hours to sit on the phone.  I have not been impressed so far.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/21/2013 at 16:36
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I think you are one of the very few.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/22/2013 at 07:13
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Redfield's warranty is not lifetime transferable. It only applies to the original purchaser.

http://www.redfield.com/support/
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/22/2013 at 12:32
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Chris was great about answering my email. ?s and I haven't even bought a scope from SWFA yet.
My question was a tricky one. One of the first things I look for in a scope is what is its lowest temperature it will operate at.
That eliminates most scopes immediately. The SS scopes are garrenteed to work down to-50°F .
I've done and do lots of shooting down to-45° so I wanted to know for sure.
Only NightForce had a better or lower temp rating. NF tests their scopes to-80°F . That is truly impressive. Anyone that hasn't been out and about in those temps may not understand howm metal and glass and rubber are affected by that kind of cold.

But I would like to have a warranted document to read. But it won't keep from getting as many SS scopes as I can afford.
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