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Warranty Experiences |
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area51
Optics GrassHopper Joined: March/15/2006 Status: Offline Points: 21 |
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Posted: March/16/2006 at 07:58 |
If you have had to use your warranty with a optics company could you please post the good, bad or ugly of your experience.
Edited by area51 |
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NC-amature
Optics GrassHopper Joined: January/18/2005 Location: United States Status: Offline Points: 43 |
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I've only used Simmons warranty. The experience was fine. Everything happened as described on thier support web site. Mail in with $15 and a description of what's wrong. You get a postcard when they receive. 10 days later you get either a new comparible scope, or yours that has been repaired.
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jjake
Optics GrassHopper Joined: November/30/2005 Status: Offline Points: 28 |
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I have used both Leupold and Swift warranty service. Both responded promptly and with the repair or replacement as per the warranty.
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mikerabe
Optics GrassHopper Joined: October/04/2005 Location: United States Status: Offline Points: 49 |
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I have used nikon's warranty service for bino's and could not be happier
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cheaptrick
MODERATOR Joined: September/27/2004 Location: South Carolina Status: Offline Points: 20844 |
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Zeiss-Great
US Optics-Great
IOR-Good, but weird. Edited by cheaptrick |
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If at first you don't secede...try..try again.
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Henry455
Optics Apprentice Joined: July/14/2005 Status: Offline Points: 63 |
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I have only used Leupold's service and it was excellent. Was having problems with an 30+ year old Vari-X-II 2-7 X 28 focusing using the eyeshell. Sent it in on a Saturday by Priorty Mail and received it back the next Friday.They cleaned, checked out and "rebuilt/reworked Erector System", no charge except fpr shipping.
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martin3175
Optics Master Extraordinaire Joined: January/19/2005 Location: Maryland Status: Offline Points: 3773 |
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I 've had a fairly decent experience with Leupold. They are certainly known for their excellent warranty service.
However, on the other side of the coin, I had a terrible experience with Nikon. I purchased a new 3x9x40 Monarch last year, and the point of impact would shift right to left after just the first few rounds fired (after mounting by an experienced gunsmith) . I sent the scope to their facilities for repair and received an estimate for $169 for me to okay or it would be returned. I called and emailed 3 times each before receiving a response 10 days later from "Ed" at Nikon explaining they would make an exception on this ( for a 3 week old scope??) and repair it under warranty. I got it back about a month later. It works fine now, although a bit scratched up from the repair. I'm done with Nikon- just doesn't seem to be the same quality as some years back. Edited by martin3175 |
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BillD1
Optics Apprentice Joined: October/30/2004 Location: United States Status: Offline Points: 31 |
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I have use Simmons, Sightron, and Zeiss. Simmons took a little
longer than 2 weeks, Sightron was a little over a week, and Zeiss was
close to a week. Sightron and Zeiss each had very good customer
service and Simmons had good customer service but a little slow.
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Bill D
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nortac
Optics GrassHopper Joined: February/10/2006 Location: United States Status: Offline Points: 24 |
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I warrantied out a Burris Signature one time and it was expertly corrected and the scope was returned quickly. They did a fantastic job on it.
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nortac
Optics GrassHopper Joined: February/10/2006 Location: United States Status: Offline Points: 24 |
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Cheaptrick, what was weird about IOR?
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Karlos
Optics GrassHopper Joined: March/12/2006 Status: Offline Points: 9 |
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I've used Simmons twice and two shops simply gave me a replacement there and then.
Weaver took less than a week to replace a three year old v24 |
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cheaptrick
MODERATOR Joined: September/27/2004 Location: South Carolina Status: Offline Points: 20844 |
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I just got the scope NIB. A 2.5-10x42mm Tactical. Never even mounted it yet. A buddy of mine wanted to see it with the sunshade on it. OK. He puts it on.
While we were talking he attempts to unscrew the sunshade. The threads locked up and he actually backed the objective lens housing out a couple of turns before he noticed what was happening. Well, the scope wouldn't focus after that.
I guess the objective housing was loose to start with. My buddy didn't torque down on it.
Then I call Val, after trying to call the office in Colorado for about three days. The number for Val @ the office was passed around on shooting forums, because they didn't post it on the IOR website for some reason. At least for warranty work anyway. You had to know someone on the "inside" that had the phone number.
I get Val on the phone and he basically bitches at me for 10 minutes that I must have "tried" to unscrew the obj. housing, because it was installed with great authority at the factory. He asked me if I knew how much pressure it took to get it on, and I said no, but I had a good idea of how little pressure was needed to remove it. "It's impossible that it came off with the sunshade"...blah...blah..
So about this time I stop him and ask what he wanted me to do. He said box it up and send it back (my postage dime) and he would look at it. To his credit, he did send me a new scope.
The whole "secret phone number", to the ass chewing I got, to flat out being called a liar, kind of burnt me out on IOR's.
Others have dealt with Val and IOR with no problems. Val was a one man band for a while too, so he probably was tired. For those that don't know, Valantine(sp) is the US Operations manager for IOR.
Moral of the story: If you buy an IOR, get it from SWFA!! You know SWFA will take care of you. |
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If at first you don't secede...try..try again.
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JPinSC
Optics Apprentice Joined: April/30/2005 Status: Offline Points: 105 |
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I have been happy with Burris and Sightron. In the case of the latter, I did not even have to send it in, the dealer gave me a new scope and took care of me on the spot.
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akjunkie
Optics GrassHopper Joined: June/11/2005 Status: Offline Points: 34 |
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couple years back i bought a Nikon laser range finder from
competitor .com.. it was listed as New. and as far as i know it was
new. the inside lense had about 15 pieces of LINT. competitor
wouldnt take it back since i filled out the Warranty card. i emailed
Nikon's waranty dept and explained my situation.
long story short, i got a NEW laser range finder in the mail 5 days later. i get a post card stating they'll send me a new range finder 3 days after i got it. |
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